Refund policy
Return and Refund Policy
At Divine Me Essentials, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely pleased with your purchase, our return and refund policy is designed to assist you.
Return Eligibility
- Time Frame: You may return your item within 30 days of the purchase date.
- Condition: The item must be in its original condition, with all original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Earrings: Due to hygiene reasons, earrings cannot be returned.
- Sale Items: Items marked as sale are not eligible for return.
Return Process
- Contact Us: Initiate your return by reaching out to our customer service team at info@divinemeessentials.com. Please provide your order number and the reason for the return.
- Return Number: Once your return is approved, you will receive a return number along with instructions on how to send your item back to us.
- Shipping: Securely package your return, including the return number, and send it to the address provided in the return instructions.
Refunds
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@divinemeessentials.com.
Shipping Costs
Shipping costs for returning your item are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
For any questions or concerns regarding our return and refund policy, please contact us at info@divinemeessentials.com.